Delivery conditions
Valid from 15.8.2022
Evermood (hereafter the online store) sells products to individuals in Finland and abroad. We reserve the right to change delivery conditions and prices. The prices of the products include VAT.
Delivery charges
Free shipping to your country (for orders over 70 €)
Parcel to Finland Delivery in about 1-3 working days to the nearest Post office or post office. 7,90 €
Parcel to the Baltic States (Estonia, Latvia, Lithuania) Delivery within 3-5 working days to a Post Office machine or branch. 9,50 €
Parcel to the rest of the EU Delivery in 7-10 working days using Post’s Parcel Connect service. The parcels are delivered by DHL and Bring.
- Sweden, Denmark, Germany 11,90 €
- Belgium, Bulgaria, Netherlands, Austria, Luxembourg, Poland, Czech Republic 16,00 €
- Bulgaria, Croatia, Hungary, Luxembourg, Portugal, Slovakia, Slovenia, Spain 19,90 €
1. Contact details for the online shop
Email: hello@evermood.fi
Telephone: 0504121377
Postal address: Viinikankatu 22 E 12, 33100 Tampere
2. Ordering
The products you want to order are selected on the website by adding them to your shopping cart. The order is sent by paying for the contents of the shopping cart in the online checkout. By placing an order, you accept these terms and conditions, the prices of the products and the delivery charges. If an e-mail address is provided at the time of ordering, an order confirmation will be sent by e-mail. The order confirmation will show the products ordered and the price.
3. Payment
The e-commerce payment provider is Visma Pay (Visma Payments Oy, business ID 2486559-4), which is registered in the register of payment institutions maintained by the Financial Supervisory Authority. Payment is made via the Visma Pay online service and the statement and invoice will show Visma Pay or Visma Payments Oy as the beneficiary of the payment. Visma Pay transfers payments to the online merchant.
Payment is secure as all transaction information is transmitted over an encrypted connection so that no third party can see the transaction details.
The transaction is between the e-commerce customer and the e-commerce company and the e-commerce company is responsible for all obligations related to the transaction.
Read more about Visma Pay: https://www.visma.fi/vismapay/
4. Payment methods
Through Visma Pay, you can pay with your online banking ID, wallet, payment cards (credit/debit), invoice or instalment.
The following payment methods are available: Osuuspankki, Nordea, Danske Bank, Oma Säästöpankki, Säästöpankki, Aktia, Local cooperative banks, S-Pankki, Handelsbanken, Ålandsbanken, MobilePay, Masterpass, Pivo, Visa, Visa Debit, Visa Electron, MasterCard and Debit MasterCard cards, as well as Flexo, Fellow Invoice and Fellow Business Invoice.
MobilePay: You can pay with your MobilePay wallet if you have enabled online payments in the app settings. Payments made with a MobilePay wallet will be charged to the payment card linked to the wallet. If the debit from the payment card fails, it is not possible to pay with a MobilePay wallet in the online shop.
Pivo: Terms of use are available on the Pivo website: https://pivo.fi/kayttoehdot/pivon-kayttoehdot/
Flexible bill and instalment is a domestic service that lets you shop quickly and securely. The flexibility is intended for individuals who have managed their finances properly. Flexibility gives you 30 days interest-free and free of charge. Once you receive the invoice, you can decide whether to pay it in full or in instalments.
With instalments, you can pay for your purchases in up to 36 instalments, starting from €9.90/month. The cost of the Flexibility instalment plan is 3,90 EUR/month and the interest rate is 19,90%. You can use Jousto to pay for purchases between €30 and €3000. The lender is Aurajoki Nordic Oy. Read more about Flexibility at www.jousto.com.
OP Invoice – A flexible way to pay for online purchases. For customers of all banks. With an OP Invoice you can make purchases up to EUR 5 000 and pay them off interest-free within 45 days, and if you wish, you can split the invoice into several instalments.
Your purchases are displayed in one place, so you can easily keep track of how your money is being spent, and a credit limit keeps your spending within the limits you want. You will receive your invoices conveniently by email. On our online service, you can see information about your OP Bill usage and the amount of purchases you have made.
You can use OP Invoice if you are over 20 years old and able to pay, and you have the domain names of a Finnish bank. For more information on the OP Invoice, please visit: https://www.op.fi/henkiloasiakkaat/paivittaiset/maksaminen/op-lasku
Contact details for Visma Pay:
Visma Payments Oy (business ID 2486559-4)
Email: helpdesk@vismapay.com
Phone: 09 315 42 037 (weekdays 8-16)
Postal address: Brahenkatu 4, 53100 Lappeenranta
5. Delivery
Orders are posted on weekdays. The delivery time for products shipped from the warehouse to your home country is usually 1-4 working days.
We also send products abroad within the EU using Post’s Parcel Connect parcel product. Parcel Connect is produced in partnership with DHL and Bring. Depending on the destination country, delivery time is between 7-10 days.
Delivery costs are determined by the chosen delivery method, any additional services, the weight and size of the order. You can see the delivery costs in the online checkout before the order is finally accepted.
If a product is lost or damaged during delivery, the online store must be notified immediately, but within 14 days. The company responsible for the delivery must be informed immediately of any packages damaged during delivery.
6. Returns
Customers have a 14-day right of exchange and return under the Consumer Protection Act. The customer has the right to exchange or return part or all of the products ordered. Products to be returned or exchanged must be in their original packaging and in good condition. If you want to return or exchange products, please contact the online shop first and ask for return instructions. Please include your name, contact details and account number with your return for a possible refund.
7. Cancellation, liability and complaints
Before the delivery of the order, the order can be cancelled by written notice by e-mail. The online shop is legally liable for defects in the products sold. In case of complaints, please contact our customer service by email: hello@evermood.fi
Privacy policy
Valid from 15.8.2022
In order to serve you to the best of our ability, it is necessary for us to collect and process some information about you.
We value your privacy and are committed to protecting it in accordance with this Privacy Policy, applicable law and general good business practice.
This Privacy Notice contains information about what personal data we collect, the principles on which we process it, and your rights and choices about your data, in accordance with the requirements of the EU General Data Protection Regulation.
1. General information
Evermood (business ID 2623794-6) processes personal data about you in accordance with this Privacy Policy and applicable law, so please read this Privacy Policy carefully.
By using our services or websites or by contacting us, you agree that we process personal data about you in accordance with this Privacy Policy. If you do not agree to these terms, we are unlikely to be able to serve you in the best possible way.
2. For what purpose is my personal data collected?
We collect, store and process personal data about you only for predefined purposes:
- Customer relationship management and communication
- Customer service and responding to requests for contact
- Implementing and developing our services
- Monitoring and analysing the use of our services and products
- Customer segmentation to deliver personalised content in products and services
- Ensuring the security of our services and products and investigating misuse
- Customer, opinion and market research
- Developing our business
- Targeting marketing and advertising
- Direct marketing
We do not carry out profiling of data subjects based on their personal characteristics or any related processing leading to automated decision-making.
3. What personal data is collected about me and from what sources?
We collect personal information about you primarily from you when you contact us and when you use our websites and services. We also collect information manually, for example by telephone in connection with customer service or sales.
In addition to the information you provide, we also collect information on our websites and services using cookies to analyse and improve the use of our websites and services and to target marketing and advertising.
We also collect information from public sources, such as the Trade and Companies Register and from other providers of business data. The information we collect from these sources includes company information and contact information for company decision-makers, such as name, email address and phone number.
4. Who processes my data and is it disclosed to third parties?
Your data will be processed by our employees in the course of their duties. However, we use third party information systems for data storage and processing. In such cases, we will ensure, among other things, that your data is treated confidentially and in accordance with the law.
We disclose information to our partners in the IT, payment, transport and accounting industries to enable us to provide our services. These situations include, for example, when you order payment or logistics services from your online store or other services provided by third parties that are ordered through our website or service. Any such transfer of data to third parties in connection with the provision of the service will be explicitly mentioned when you order the service.
We may also disclose information otherwise to fulfil contractual obligations or as required by law or competent authority. We may also disclose your information if we are involved in a company or business transaction.
5. How long will my personal data be kept?
We will only keep your personal data for as long as necessary for the purpose for which it is used or as required by contract or law.
We aim to update the information and delete unnecessary information on a regular basis. In principle, we will delete data that has not been used for more than two years, provided there is no other reason, for example to ensure the security of our services, or for legal reasons.
Please note that, for example, the Accounting Act requires you to keep accounting records for at least six (6) years from the end of the financial year.
6. How is my data stored and protected?
Your information is stored on our service providers’ servers, which are protected in accordance with industry standard practices. We will ensure that the processing complies with the requirements of applicable law and safeguards designed to prevent accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access to personal data.
The personal data we collect and process is kept confidential and access to it is restricted to those who need it for their work. We also agree not to disclose or divulge personal information to anyone other than employees or other persons (including any subcontractors) who have a need to know that information for the agreed purpose and who are required by their service or other contracts or by law to keep the information confidential. Access to your personal data is protected by user-specific IDs, passwords and access rights.
7. Obligation to provide information and consequences of failure to do so?
If you do not provide personal data or allow it to be processed in accordance with this Privacy Policy, we are unlikely to be able to serve you and fulfil our purpose. If you do not want us to process your data in accordance with this Privacy Policy, please do not provide us with any information.
8. Cookies
We use cookies on our websites to provide the best possible user experience for users of our sites and services.
Cookies are short text files that are stored by the web server on the user’s terminal device. Cookies allow us to obtain information about how our websites and services are used. We use this information to develop our services and websites, analyse usage, and target and optimise marketing and advertising.
You can allow or deny the use of cookies in your browser settings. Most browsers automatically allow cookies. Please note that blocking cookies may limit the functionality of our website and services.